In no case will Ceramiche Artisiche G. & P. snc be responsible for any damage either direct or indirect, caused to any client by any product bought from us.
Right of withdrawal
A client may exercise a Right of Withdrawal in accordance with the current regulations of Decree Law No 50 of 15/01/1992 and Decree Law No 185 of 22/05/199. The Right of Withdrawal is available only to those clients that can be considered a “consumer” according to the definition of the said DLs which is, a natural person who is acting outside the scope of an economic activity.
A client, if “consumer”, can withdraw within 10 working days from a purchase contract or return goods purchased without having to motivate the decision and without any penalty. These days are counted from the day the client receives the goods.
The Right of Withdrawal can be exercised by sending a written communication within the required number of days to Ceramiche Artistiche G.& P. snc di Gialletti Prassede Pimpinelli Graziano & C. - Via Tiberina 300 – 06053 DERUTA (PG ) Italy. The letter must be sent by registered mail. The communication can also be sent, within the same time limit, by email as long as it is confirmed by a registered letter sent within the next 48 hours.
Returned goods must be returned in perfect condition and in the original packaging.
Costs of returning goods to Ceramiche Artistiche G. & P. snc will be paid for by the client withdrawing from the purchase contract.
Ceramiche Artistiche G. & P. snc has 30 days from receipt of the returned goods in which to check that the goods are in perfect order and to credit the client with the amount paid, less the cost of transport and shipping of the goods to the client.
We remind our clients the Decree Laws cited above provide for a refund only in the case of amounts of more than Euro 25.82 (twenty five euro and eighty two cents) net of other costs and after written notice from the Client.
In all cases the Client must provide the details necessary for effecting the refund.
Please Note for “personalised” products, meaning specific works done expressly for the Client, seeing that these are “one offs” and articles specially made at a Client’s request, the Right of Withdrawal cannot be exercised by the purchasing consumer (Art. 5 DL 185/1999 Lett. c).
When orders cannot be executed
Ceramiche Artistiche G. & P. snc reserves the right to cancel orders when unforeseen circumstances render production of the article impossible. A refund of the amount paid will apply.